Module No 8: Passengers With Special Needs

Module Purpose

This Module helps participants review and improve the service they provide for passengers with special needs, including those with disabilities.

Module Sections

This Module is divided into the following Sections:

1. Disabilities of M40 passengers and their taxi service requirements
2. Customer service towards passengers with special needs
3. Ethical behaviour towards passengers with special needs
4. Taxi Transport Subsidy Scheme

Module Learning Outcomes

When you have finished this Module you should be able to:

1. Identify a selected range of common disabilities which passengers classified in the M40 category may have and the specific service requirements they will require from the taxi service
2. Demonstrate positive and supportive customer service and communication towards passengers with special needs in the M40 category
3. Behave ethically and avoid any form of sexual harassment, or physical or mental abuse or intimidation to passengers with special needs
4. Comply with current procedures of the Taxi Transport Subsidy Scheme